Simon Andrew Driving Tuition Learning On The Go

Update on theory test certificates

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Update on theory test certificates
The government has further considered the impact of the coronavirus pandemic on the validity period of theory test certificates.
After careful consideration and in response to a recent petition the government has decided not to extend theory test certificates for road safety reasons.
We understand this will be disappointing for some of your pupils, but it’s essential that they have the most up-to- date road safety knowledge and hazard perception skills at the critical point that they drive on their own for the first time.
The way we are managing test bookings is affected by COVID-19 restrictions
If your pupil’s practical driving test has been postponed due to COVID-19 restrictions, we will reschedule it for the next available test appointment at their chosen test centre.
If no test appointments are available at their chosen test centre before their theory test certificate expires, their practical test booking will be put on hold.
Pupils with tests booked whose theory test certificate has expired
If your pupil’s driving test is suspended due to COVID-19 restrictions, and their theory test certificate has expired or expires, we will cancel and refund the cost of their practical test.
Your pupil will then need to rebook and pass their theory test before they can sit a practical test.
Your pupil must have a valid theory test certificate before they can book their practical test, and on the day they take it.
If you have booked any tests on behalf of your pupils who have been affected by this you need to let them know what will happen next.
If your pupil’s theory test expires before the next available practical test date
If your pupil’s theory test certificate has been put on hold because it is due to expire, they can either:
cancel their booking and get a full refund look on the booking system for a cancellation at their original test centre or book an available test appointment at a different test centre on a date before their theory test expires – in line with any current travel restrictions
If you or your pupil book a test at an alternative site you
will need to check the relevant travel restrictions leading up to the appointment date to make sure they are able to travel in to the area.
If your pupil does not rebook or cancel their practical test before their theory test certificate expires, their practical test booking with be cancelled and refunded.
Your pupils can book a new theory test up to 6 months before their current theory test certificate expires, or at any time after it has expired.
If you have booked any tests on behalf of your pupils who have been affected by this you need to let them know and discuss their options with them.
If your pupil wants to request a refund
You pupils can request a refund for the cost of their practical test through the online cancellation service at https://www.gov.uk/cancel-driving-test
They need to include their name and 2 of the following identifiers in their email:
their driving licence number their theory test pass certificate number their driving test booking reference.